Rackspace cloud stores your password in the clear
I just had a very disturbing conversation with a Rackspace Cloud CSR. It went something like this:
CSR: Can I have your account user name and password?
Me: You want my password?
CSR: Yes sir.
Me: You know that's, like, security 101 that you should never reveal a password over the phone?
CSR: Yes sir, but in this case we need it to verify your account.
Me: OK, let me go change it to something I'm willing to tell you over the phone.
[Typety type type]
Me: OK, my password is now somereallylongbogusthing.
CSR (without any delay): Thank you. How can I help you?
Me: Wait, you must either be the world's fastest typist, or you can see my password on your screen.
CSR: That's right, sir, I can see your password.
Me: (The sound of my jaw hitting the floor.)
This is so lol!
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